KiteSomewhere is accepting online orders, with shipment across Canada or the USA. Shipping costs vary depending on the provided shipping address on your order. When you provide a postal code on the shopping cart checkout page, you will be charged our most accurate shipping rate quote. Our quote is based on the items in your cart (by category). We reserve the right to refuse orders with major discrepancies between the shipping quote and our actual shipping cost. Any item that is out of stock might be subject to extra shipping charges and time. We will send an email to the customer before proceeding.
For Alberta shipping costs: Please note that local pick up available in Calgary. If shipping is necessary, we will charge the following:
|YYC AREA||Rest of Alberta|
|Kites||$ 15||$ 15|
|Skis||$ 30||$ 40|
|Surfboard||$ 30||$ 40|
|TwinTip||$ 30||$ 30|
|No Shipping Class||$ 5||$ 5|
For shipping to the other Canadian provinces and the USA, you can email us or call 403-389-1053 for your shipping quote. In order to supply you with an accurate quote, please indicate what you will be ordering and provide a complete shipping address. For orders in the USA, you are responsible for all import duties and taxes your country may charge.
When you are purchasing an oversized item, such as surfboards, we will do our best to find you the cheapest shipping rate. If we can provide a lower rate than quoted, we will pass on the savings. Within Canada, oversized items can be shipped by Purolator Ground or Grayhound.
Surfboards, Skis, Kites and SUP are not eligible for any shipping promotions.
If you aren’t satisfied with your purchase, KiteSomewhere does not accept returns. We won’t proceed with any refund or exchange unless there is a default from the manufacturer. To do so, we will request the original invoice and our proper authorization.
For neoprene items, we can proceed to an exchange IF we have the item available in our store, the returned item still has the original tag and it hasn’t been used. The client has to pay for the additional shipping costs.
Contact us by email at firstname.lastname@example.org for questions on our shipping and return policies.